Working in partnership
Referrals and enquiries
We welcome enquiries from individuals, families, advocates, local authorities, NHS teams and other professionals.
Who can contact us
Anyone supporting the person's care
However a referral reaches us, the starting point is the same — a conversation about the person, their wishes and what good support would look like for them.
Individuals seeking support
Families and carers
Advocates
Local authorities and social workers
NHS teams, GPs and mental health teams
Hospital discharge teams
How it works
From first contact to ongoing care
A clear, unhurried process — we only agree a care package once we are confident we can meet the person's needs safely.
- 1
Get in touch
Call, email or send an enquiry to discuss the person's needs.
- 2
Assessment
We assess needs, wishes, strengths, communication preferences and risks.
- 3
Care plan agreed
Clear information about support, visit arrangements, fees, responsibilities and reviews.
- 4
Care begins & is reviewed
Care is reviewed regularly as needs change.
Care packages will be agreed following assessment and accepted only where we have the skills, staffing and resources to meet the person's needs safely.
Helpful information to include
You don't need everything ready to get in touch — this simply helps us respond faster.
- The person's name, contact details and preferred way of communicating.
- A summary of their needs, wishes and goals.
- Relevant diagnoses or health conditions, with the person's consent.
- Current support arrangements and who is involved.
- Any risks, equipment or medication considerations.
- Funding route — for example a direct payment, personal budget or council placement.
Partnership working
Working alongside your team
We will keep the professionals around the person informed, follow agreed escalation arrangements and review the support regularly with everyone involved.
Clear communication
A named point of contact, prompt updates about changes and straightforward records of the support provided.
Regular reviews
Care plans reviewed with the person and their representatives, adjusting as needs, wishes or circumstances change.
Talk to us about care at home
Individuals, families and professionals are all welcome to get in touch.